Business at work
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Survival.
Survival is an important objective for many businesses. It is particularly
important when businesses are vulnerable such as:
. during their first few years of trading
. during periods of recession or intense competition
. at a time of crisis such as a hostile takeover.
Most recently established businesses have survival as an objective.
Increasing sales or market share.
Growth increases the scale of a business, resulting in higher levels of
output and more sales. Many businesses pursue growth strategies because
their managers believe that this is essential for survival. If a firm
grows, it might be able to attract more customers, earn higher profits and
begin to establish itself in the market.
Growth offers:
. increased returns for the owners of the business
. higher salaries for employees of the business
. a wider range of products for the business’s existing and potential customers.
Growth can be important target for managers. It is increasingly common for
managers’ pay packages to be a combination of shares and salary.
Providing social or community service.
A number of organisations provide services to the community. These
organisations are part of the public sector – they are managed, directly or
indirectly, on behalf of the government – yet they are a form of business.
Their overriding objective is to provide the best positive service to the
local community.
Charitable and non-profit objectives.
Charities have a high profile in the UK. Charities have a number of clear
objectives:
. to rise the public’s awareness of the cause that thy support.
. To rise funds to support their projects.
Charities trade with the intention of earning as much revenue as possible
to spend on their particular causes.
Producing high quality products.
Just as many businesses seek to provide high quality service, a large
number of businesses also have the provision of high quality product as an
important objective. Acquiring reputation for top quality can allow
businesses to charge a premium price and to enjoy higher profits.
Reputations for supplying quality products are jealously guarded.
Tesco is committed to retaining its position as the UK’s largest
supermarket retailer. Customer feedback forms, in-store discussion groups
and a continuous analysis of sales figures has enabled Tesco to recognise
the importance of the key principles of price, quality and service.
The company owes its success to its emphasis on meeting changing customer
needs through service and innovation, while maintaining its commitment to
value and quality.
Underlying its business success is a commitment to upholding certain
values and working and working principles and seeking continuous
improvement in its ethical performance.
Companies are part of the society in which they operate and must take note
of the interests and concerns of many different groups. For Tesco these
includes its customers, its stuff, its shareholders, its suppliers and
people in the local communities close to its stores and in the world
beyond. Each group has expectations of the company which Tesco has to meet
and manage if it is to maintain its position as a leading and successful
retailer.
Tesco must serve its customers by providing the goods they want and the
service they expect. By meeting customers needs better than its
competitors, Tesco earns profits and creates value for its shareholders.
Tesco, like other large companies, however, recognises that its wider
reputation depends on other things such as its stuff relations, its
attitude to the environment, its support to the community, and its
relationships with suppliers. Also as a leading food retailer, the company
must ensure that its provides products which are safe to eat or use, as
well as giving customers advice on matters such as healthy diets.
Tesco’s main business objectives:
. to provide customers with outstanding, naturally delivered, personal service
. to earn the respect of its stuff for the values and appreciate their contribution
. to understand customers better than anyone
. to be competitive even on the basics
. give customers a broad range of strong relevant promotions in all departments of the store
. give customers what they want under one roof
. provide an environment that is easy and pleasant to shop in
. upgrade existing stores to the standards that is expected from Tesco
. to recognise Tesco has brilliant people, use this strength to make customers’ shopping enjoyable in a way no competitor can
. use intelligence, scale and technology to deliver unbeatable value to customers in everything Tesco does
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