Министерство образования Российской Федерации

Южный институт менеджмента

Кафедра иностранных языков

Реферат

На тему: How to make career in hotel industry.

МГТБ

Выполнила студентка, 2 курс

Гр.01-МТ1

Косова Тамара

Руководитель: Хохлова Лариса

Николаевна

Краснодар 2003

Plan

Introduction

I. The hotel complex as an object of the management

1. The main services of the hotel.

2. Classification of the hotels.

3. The peculiarites of the hotel service.

II. The structure of the management in the lodging industry.

III. The main methods of the management of the hospitality business.

IV. The manager’s role in the lodging industry. Manager’s functions and operations.

V. Decision-making – key of manager career.

VI. The role of the communication in the manager’s career.

VII. The management of time.

VIII. Where one can begin the manager’s career.

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